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Join our tribe!

What you’ll do:

We are looking for a Durban based Social Community Manager. The Social Media Community Manager will work closely with the Digital Specialists and Digital Head on the strategic planning of social media marketing campaigns. However, his/her main role is to communicate and provide support to the community members.

The Social Media Community Manager is the first point of contact within the social media community and strives to engage and provide support to members of the community. The Social Media Community Manager is required to monitor trends and topics mentioned by the community and has the ability to anticipate potential problems that may negatively affect brand reputation.

What you need to know:

  • Experience in digital marketing management (clients, campaign concepts, creation and management and budgeting)
  • Good knowledge of Google environment – Gmail, Docs, Spreadsheets
  • Understanding of all major social media platforms, plus good understanding of social
    media and community management best practices
  • Scheduling of all social media posts and ads for all clients, as instructed
  • Monitoring of all social media platforms for all clients, responding to simple enquiries and
    escalating complex enquiries
  • Weekly overview of all social media clients’ dashboards to ensure they are tracking well,
    with report back to the team where there are concerns or wins
  • Checking all scheduled social media posts and ads
    • Check spelling and grammar
    • Check for errors in links
    • Check that image attached is relevant/inoffensive/catchy
  • Reporting: All social media platforms
  • MailChimp, Google Ads and WordPress experience advantageous
  • Copywriting experience advantageous, otherwise an excellent command of written and
    spoken English
  • Agency experience advantageous

Who you are:

  • The ideal candidate must care about delivering excellent customer service to our clients and be passionate about ensuring that their campaigns are working at optimal efficiency.
  • The nature of our company is highly collaborative so you must be able to work as part of a team.
  • You must be self motivated and eager to learn and grow in your role. You’ll need excellent communication skills and the ability to handle the unexpected.
  • You must be able to manage multiple clients’ projects concurrently. Management of their campaigns and ensuring you meet reporting deadlines is critical.
  • Taking ownership of your own workload and correctly allocating your available time each day, will allow you to consistently supply your work to your teammates and clients in a timeous manner.

What’s our vibe:

  • Lorem ipsum – yes that’s intentional!
  • Our vibe is laid back, but with a serious drive for real, shithot results.
  • Our studio is filled with creative badasses that are focused on happy teamwork.
  • Open plan office with large desks and comfy chairs.
  • Coffee machine with unlimited supply to fuel our tribe.
  • Giant beanbags and a chalkboard wall!
  • Tribal council on Fridays where we gather in the lounge for snacks, drinks and decompression.
  • We’re talking caffeine-meme-and-office-lingo-fuelled greatness. (In other words —  be cool, not kak. Thank you).
  • Whether you write, design, dev, plan, strategise, or schedule — our tribe’s offerings are ever-growing. And we want our tribe to grow in greatness, together.

Apply now!

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